Do you offer Day Passes?
Yes, we offer Day Passes for $30 they can be purchased at the gym or on our website.

When does my membership get drafted from my account?
Memberships are drafted on the first of the month.

What if I join in the middle of the month? Do I still pay the full price?
Members that join in the middle of the month will pay a prorated amount for the days remaining in the month. On the 1st of the month following, the full price for the membership will be drafted.

Who is included in Local Heroes Membership?
Armed Forces Active Duty & Veterans
First Responders - Police, Fire, Paramedics
Health Care - Nurses, Nurse Technicians, Nursing Aids
Teachers

What do you consider “health care” for the Local Heroes Membership?
Nurses, Nurse Technicians, Nursing Aids

Why was I charged a $15 cleaning /re-rack fee?
Per membership agreement, we charge $15 per equipment violation which includes but is not limited to wiping down the machine after use, re racking your weights after use, & putting dumbbells in the correct place on the rack after use.

Are all memberships 24/7?
All memberships are 24/7 access except the Weekend Warrior Membership which allows 24 Hour access on Friday, Saturday and Sunday.

Why isn't my key fob working if I am a member?
Your key fob will not allow access into the building outside of staffed hours if you are not current on your membership dues or if you have a Weekend Warrior membership and attempting to enter the facility Monday - Thursday. You must visit during staffed hours to resolve any unsettled membership dues or pay your balance through your GymMaster App.

How do I obtain a membership?
You can obtain a membership on our website at www.rvairongym.com or visit the gym during staffed hours. We are staffed MON- FRI 7am -7pm, SAT & SUN 9am-5pm

Can I cancel my 1 Year Contract Membership before 12 months?
Yes, but there is a $250 cancellation fee for early cancellation of the 1 Year Contract Membership.

How do I cancel my membership?
Per Membership Agreement, you must either present a written statement to a staff member notifying your request to cancel or mail a written statement to RVA Iron Gym 3910 Adams Road, Richmond, Virginia 23222. We do not accept direct messages, emails, or phone calls as a form of cancellation. The cancellation will go into effect 30 days after the written statement is received.

Do I need to purchase the membership at the gym during staffed hours or just purchase online and come into the gym?
Once you sign up online, you'll get access to the gym via the GymMaster app and can come in at any time, regardless of staffed hours.

What are the hours for purchasing daily passes at the gym?
Daily passes can be purchased at the gym during staffed hours, which are 7am-7pm on weekdays and 9am-5pm on weekends. They can also be purchased online 24/7.

Do you have daily rates available?
Yes, we offer daily passes for $30 that can be purchased online or at the gym during staffed hours.

If we purchase a day pass, can we apply it to a month pass?
If a day pass is purchased, it can be applied towards a month-to-month membership if the visitor signs up for the membership on the same day.

What should I do if I haven't received an email after signing up for a free day pass?
Once you've joined our email list for your first free visit just stop by the gym during staffed hours - M-F 7am to 7pm and 9am to 5pm on weekends, mention signing up and our team will assist you from there!

Do you offer any discounts for military personnel?
Yes we offer the Local Heroes Membership which saves on the monthly gym membership and is limited to Military, First Responders, Teachers and Nurses!

Does the gym membership include a guest pass or allow bringing a plus one?
No, RVA Iron Gym does not allow free guest passes for members. We do however offer a promo on Fridays called Flex Friday where members may bring one guest free from 4pm-7pm. Must see front desk to receive promo.

How can I change my email address and password associated with my account?
You can change your Email and Password at any time using your Gym Master App.

What additional benefits are included with the weekend warrior gym membership?
The benefits of a Weekend Warrior Membership include 24/7 member access to both East RVA and Chester VA locations Friday, Saturday and Sunday. This is a great option for people who live out of town or want to train at RVA Iron on weekends!

What is the email address for business inquiries?
For business inquires you can contact us at RVAIronGym@gmail.com

How can I find out at which location a specific trainer is available?
For personal trainer inquiries, please reach out to the trainer via our personal training tab on the website.

Are there any available discount codes?
We do not offer general discount codes. We will occasionally offer email exclusive discounts. Be sure to subscribe to our email list to be the first to know about deals and events!

What are operating hours?
The gym is open 24 hours for members however staff is at the gym from 7am-7pm Monday through Friday and 9am - 5pm Weekends

Does the gym close for bad weather?
The gym is 24 hours available for all members however if weather presents unsafe driving conditions we may not have staff available to ensure their safety. We will always give updates on our social media pages.

Can I bring my child?
For safety, children under 12 years of age are not allowed in the facility. Children from 13-15 years of age are allowed in the gym only with a parent/guardian present while in the gym. 16 is the minimum age for membership and must be signed for by the legal parent or guardian.

Does the gym have Olympic Lifting Equipment?
Yes we provide state of the art bumper plates, platforms, and bars for all olympic lifting needs.

Do you have saunas/ locker rooms?
We do not have a Sauna or Locker Rooms however we have Cubbies for all your belongings while you are at the gym. Our Chester location has showers available for use.

Do you offer couples or family memberships?
We do not offer couples or family memberships at this time. Each member has their own individual membership.

How long is a week pass good for?
A Week Pass is valid for 7 consecutive days after purchase.

Can I bring a free guest?
We do not allow free guests with your membership. We do however have a promo called Flex Friday where we will allow members to bring a guest from 4pm to 7pm on Fridays. Please see our ongoing promotions on social media.

Do you offer personal training?
Absolutely, we offer personal trainers! To find the perfect match for your fitness journey, we recommend exploring the personal training section of our website. There, you can learn more about our trainers and discover who best aligns with your individual goals.

What supplements do you have and how much are they?
The supplements we offer vary and may change. Please see the front desk for full details.

Do you offer child care?
No, RVA Iron Gym does not offer Child Care at this time.

What cardio equipment is available?
We offer an array of cardio which includes treadmills, stairmasters, elliptical machines, bikes, & rowers.

How much is a membership?

Membership price very depending on what you are looking for:

Weekend Warrior - $40 a month

Monthly Membership - $75 a month 

Local Heroes - $65 a month

1 Year Contract - $70 a month

1 Year Paid In Full - $650 one time payment

Is filming allowed at your facilities?
We do allow professional filming at RVA Iron Gym with the purchase of a media pass. This is available at our front desk during staffed hours only and includes 1 person filming with 1 camera. No lights, set ups etc. For larger productions that require equipment and space, please inquire at rvairongym@gmail.com as this is allowed on a case by case basis.

What are the busiest times to train at the gym?
The busiest times to train vary on the day but most evenings after work are the busiest from 5pm to 7pm.